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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up menu will appear. It contains in-depth info about all the operations that you can carry out on the given page. Each pop-up window shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich array of instructional video clips clarifying how to work with our Control Panel. They're made for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you are looking for, have a look at our extensive Frequently Asked Questions database, which comprises questions asked by real customers and offers practical solutions. We periodically "revamp" our Frequently Asked Questions database with new entries in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, we have a fantastic team of tech support engineers available 24-7 and ready to help you with any query. Each trouble ticket you submit will be responded to within 60 minutes (the average trouble ticket response time is about 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 257798

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com